Omnichannel Support

Live chat, email, WhatsApp, and tickets in one single stream

Unify all your customer touchpoints into one beautifully organized workspace. Stop switching between tools and give your customers a seamless experience.

Get started Explore Free pricing

Every channel under one roof

Whether a customer reaches out via your website widget, sends an email to support, or messages your official WhatsApp line, every conversation lands in the same queue.

Unified customer profile across channels

Recognize returning customers regardless of how they reach out. Access their full history, previous tickets, notes, and preferences in one glance.

Consistent SLA management

Apply identical response standards and routing policies across all communication channels, ensuring no message slips through the cracks.

Simplified agent training

Your team only needs to master one clean interface. Onboard new support agents in minutes rather than weeks.

Create your workspace

Built for the everyday work.

Practical tools your team can use in the current release.

01 / CAPABILITY

Consolidate live chat, inbound emails, WhatsApp, and tickets into one feed.

02 / CAPABILITY

Single customer profile aggregating all historical conversations across every channel.

03 / CAPABILITY

Uniform response times and SLA monitoring regardless of how customers reach out.

04 / CAPABILITY

Reduce tool clutter and eliminate expensive multiple software subscriptions.

05 / CAPABILITY

Seamless channel switching: continue an email conversation in live chat effortlessly.

A closer look

Questions, answered.

Do we need separate inboxes for different communication channels?

No. Connext routes all channels into a unified shared inbox, while clearly displaying an icon for the channel origin (Chat, Email, WhatsApp, Ticket).

Can we set up multiple website chat widgets for different domains?

Yes! You can configure multiple inboxes for different websites or brands and manage them all from a single Connext workspace.

Make your next step count.

Explore the product, understand your options, and get your team ready.

01 / EXPLORE

See how chat works

Connect your website to a shared inbox with clear ownership and private team collaboration.

Explore live chat →

02 / PLAN

Start with Free

Understand available policies, included capabilities and the responsibilities of self-hosting.

Explore pricing →

03 / LAUNCH

Set up your workspace

Follow the setup guide from creating an inbox to receiving your first website conversation.

Get started →