Add the Connext widget to your website so visitors can start a conversation without leaving the page. Incoming messages appear in the team inbox, with live updates while the connection is active.
Assign a conversation to an agent, add private notes, and move it between open and resolved. Keep the customer-facing response separate from the internal discussion.
View the contacts associated with your workspace and basic conversation totals. Reporting reflects stored activity; it does not rely on sample metrics.
Workspace and platform controls
Invite teammates with scoped roles. Platform administrators manage versioned plans, usage limits, workspace overrides and suspension through a separate control plane.
What comes next
Ticketing, knowledge-base publishing, automation, AI agents and external messaging channels are planned. They are not part of the current implemented release.
Practical tools your team can use in the current release.
01 / CAPABILITY
Start conversations from an embedded website widget.
02 / CAPABILITY
Keep customer replies and internal notes in one chronological history.
03 / CAPABILITY
Assign responsibility and resolve completed conversations.
04 / CAPABILITY
Invite teammates with permissions suited to their work.
05 / CAPABILITY
Review contacts, conversation totals and workspace usage.
06 / CAPABILITY
Operate your own installation with a separate platform console.
A closer look
Questions, answered.
How does a conversation reach my team?
Create a website inbox and install its generated snippet on the configured origin. A visitor starts a chat in the widget, and the conversation appears in your shared inbox.
Can several people work together?
Yes. Workspace members can collaborate within their role permissions. Assignments identify the responsible agent, while private notes support internal handoffs.
Which capabilities are still planned?
Ticketing, AI agents, automation, a published knowledge base, external channels and payment integrations remain planned. See the changelog for the current release scope.
Make your next step count.
Explore the product, understand your options, and get your team ready.
01 / EXPLORE
See how chat works
Connect your website to a shared inbox with clear ownership and private team collaboration.