Start with website chat and a shared team inbox. Understand what is included, how workspace limits work, and what you operate yourself.
A starting point for website conversations and team collaboration on a configured Connext installation.
Signup uses the default policy selected by this installation’s administrator. It may be Community or a customized policy.
Run the application and manage your own workspace policies, data storage and operations.
Infrastructure and third-party service costs are separate. No managed hosting is bundled.
Reference prices set by this installation’s administrator. Online checkout is not available in this release. Signup still uses the installation’s default plan.
Current product capabilities, subject to your workspace policy and role permissions.
| Capability | What you can do |
|---|---|
| Website live chat | Embeddable widget, persistent conversation history and live replies. |
| Shared inbox | Conversation assignment, private notes and open/resolved states. |
| Team access | Invitations and owner, administrator, agent and analyst roles. |
| Customer context | Workspace contacts and basic activity reporting. |
| Account protection | Session management, email verification and password recovery with configured SMTP. |
| Administration | Versioned plan policies, usage limits and workspace overrides. |
Understand the difference between a workspace policy and the infrastructure that runs it.
Yes. Connext includes a Free Access plan policy and a Community policy for installations. This release does not include paid checkout. Your installation administrator chooses the policy assigned at signup.
Limits are controlled by versioned plan policies and may be overridden by the installation administrator. Check your workspace Settings for the active policy and usage. A public pricing page does not override your installation’s configuration.
No managed hosting service is bundled with this release. Running Connext requires infrastructure, a database, operational maintenance and an SMTP provider for account email. Those services may have their own costs.
Payment processing and subscription checkout are planned. There is no paid upgrade flow in the current release. Administrators can manage workspace policies in the platform console.
AI agents, external messaging channels, ticketing, knowledge-base publishing and automation are planned capabilities. The current release focuses on website conversations and team collaboration.
Create a workspace, configure a website inbox, install the widget and send a test reply.