Connext Journalhttps://connext.hostingspell.com/Practical support guides from HostingSpell LLP.A better handoff starts with a useful private notehttps://connext.hostingspell.com/blog/better-support-handoffshttps://connext.hostingspell.com/blog/better-support-handoffsHelp the next teammate understand what happened, what remains open and what the customer needs without rereading every message.Mon, 28 Sep 2026 00:00:00 GMTYour first website conversation: a practical launch guidehttps://connext.hostingspell.com/blog/first-website-conversationhttps://connext.hostingspell.com/blog/first-website-conversationA step-by-step approach to launching website chat, testing the customer experience and preparing your team to reply.Mon, 28 Sep 2026 00:00:00 GMTBefore you launch a self-hosted support workspacehttps://connext.hostingspell.com/blog/self-hosted-support-checklisthttps://connext.hostingspell.com/blog/self-hosted-support-checklistPlan the operational basics of a self-hosted support installation: domain, email, data recovery, access and monitoring.Mon, 28 Sep 2026 00:00:00 GMT