Knowledge BaseHelp your customers help themselves, 24 hours a day
A fast, searchable self-service knowledge base embedded directly inside your website widget. Cut repetitive support requests by up to 60%.
In-widget instant search
Visitors can search articles, tutorials, and FAQs right inside the chat bubble without leaving their current page or losing their place.
Dual-purpose content: Self-service & Agent Macros
The same verified answers can be searched by customers or inserted into tickets and live chats by your agents with a single keystroke.
Continuous learning for your AI Copilot
Every article you publish in your knowledge base instantly enhances your AI agent's knowledge, making automated answers smarter by the minute.
Measure deflection and content performance
See which articles resolve customer questions and identify topics where customers still need human assistance so you can improve your documentation.
Built for the everyday work.
Practical tools your team can use in the current release.
01 / CAPABILITYSearchable knowledge base embedded directly inside the website chat widget.
02 / CAPABILITYFast instant search with real-time keyword suggestions as visitors type.
03 / CAPABILITYDeflects up to 60% of repetitive questions before they reach human staff.
04 / CAPABILITYDirect integration with the AI Copilot to fuel automated answers.
05 / CAPABILITYOne-click insertion of articles as canned macros during live chats and tickets.
06 / CAPABILITYDetailed search analytics showing what visitors are searching for most often.
A closer look
Questions, answered.
Can visitors read articles without leaving their current page?
Yes! The in-widget reader displays articles cleanly within the chat bubble so visitors don't lose their place on your website.
Can we use knowledge base articles to train the AI?
Yes! Every article you publish is automatically indexed and made available to your AI Copilot as verified ground-truth context.
Make your next step count.
Explore the product, understand your options, and get your team ready.
01 / EXPLORESee how chat works
Connect your website to a shared inbox with clear ownership and private team collaboration.
Explore live chat →02 / PLANStart with Free
Understand available policies, included capabilities and the responsibilities of self-hosting.
Explore pricing →03 / LAUNCHSet up your workspace
Follow the setup guide from creating an inbox to receiving your first website conversation.
Get started →