Autonomous AI Copilot that actually understands your business
Deliver instant, accurate 24/7 support with an autonomous AI assistant trained on your website and knowledge base. Zero hallucination, full human handover.
Provide your website URL or knowledge base articles. Connext automatically digests your content to answer customer queries with precision, quoting your exact documentation.
Bring Your Own Key (BYOK) freedom
Connect your preferred AI provider directly. You maintain complete control over data privacy, cost, model selection, and prompt engineering without vendor lock-in.
Custom brand persona and tone of voice
Define your AI assistant's name, personality, and boundaries. Instruct it to be warm, concise, technical, or formal to match your company's identity perfectly.
Smooth human handover when it matters
When an issue requires human empathy or complex judgement, the AI gracefully transfers the conversation to an active agent with a summary of what was discussed.
Practical tools your team can use in the current release.
01 / CAPABILITY
Autonomous 24/7 AI customer service copilot with instant response times.
02 / CAPABILITY
Bring Your Own Key (BYOK) — connect your preferred provider for maximum cost savings.
03 / CAPABILITY
Automatic website and documentation crawler to build a localized knowledge brain.
04 / CAPABILITY
Customizable AI persona: control name, tone of voice, greeting style, and strict rules.
05 / CAPABILITY
Graceful human takeover and handover when an inquiry requires staff intervention.
06 / CAPABILITY
Cites exact knowledge base sources so customers always receive accurate answers.
A closer look
Questions, answered.
How do we prevent the AI from hallucinating or giving false information?
Connext confines the AI strictly to your uploaded documentation and crawled pages. If the answer isn't in your knowledge base, it transparently invites human assistance.
How does Bring Your Own Key (BYOK) save us money?
Traditional support platforms charge $0.99 to $2.00 per AI resolution. With BYOK, you pay only the raw API cost (typically fractions of a cent), saving up to 95% on AI support.
Can agents take over a conversation from the AI?
Yes! Agents can pause the AI at any time with a single click, step in to assist the customer directly, and re-engage the AI whenever they choose.
Make your next step count.
Explore the product, understand your options, and get your team ready.
01 / EXPLORE
See how chat works
Connect your website to a shared inbox with clear ownership and private team collaboration.